1. Where we stand on Privacy and Data Protection

  • Your privacy, and having it protected is important
  • We only collect your data when we feel it's necessary
  • Like you, we don't like receiving spam and we don't send it either
  • We also don't like complicated legal jargon and have tried to keep this page simple, informative and easy to understand
  • We don't sell, distribute or make your personal information public
  • If you're unhappy with anything written on this page, we recommend that you leave this website, disconnect our audio stream(s) and don't revisit.

2 Legislation and us

We're aware that the information we collect from this website should reflect the EU General Data Protection Regulation 2018 (GDPR). We do our best to make sure we adhere to this lengthy set of regulations, but if there is something that you'd like to tell us about, or need more information, please get in touch via our contact page. If we feel it's relevant to GDPR, our cookie policy or your privacy, someone will respond.

2.a Who we are

If you've read our homepage, you'll see that we claim to be a collective of individuals who operate and run this internet radio station collectively as a team (or 'family'). We claim this because we believe it to be true. No one owns this station/website and no one involved in this station benefits financially from any money received from the DJs that play on the station or others that choose to make a one-off or regular donation(s). This includes the individual who registered the domain name on behalf of our ever-changing group. In short, at different times, different individuals take on different administrative roles.

3 Personal information we collect and why

In order to carry out our day to day activities of running this station, we collect and use a limited amount of personal information for the following reasons:

3.a Site visitor tracking

Like many websites, we sometimes use tracking software to analyse visitor interaction. This data is used to determine the number of people visiting our website so we can monitor how they find and use our web pages, and which pages they visit. Whilst it may record data such as your geographical location, IP address, what device/internet browser you're using and your operating system, none of this information can personally identify you to us. This site also uses cookies and you can disable them in your internet browser (see also point 4 below).

3.b Other 3rd party providers

We use a variety of 3rd party providers to assist in the running of our website, our various audio streams and our text/video chatroom. We have no reason to believe that there is any way that they can collect any personally identifiable data from you when you visit this site, enter our chatroom or listen to our audio streams. Like us, some of them use tracking software and cookies for the same reasons mentioned in 3.a above. If you find this unsatisfactory, please leave this website, turn off any House Heads Radio audio stream you are listening to and don't revisit.

3.c Contacting us via this website

If you contact us through this website, none of the data you provide will be stored in our website's database. Email enquiries we receive via the website are routed directly to our Yahoo email account on our contact page. We retrieve these emails and may store them on (or delete them from) Yahoo's mail server, or our computers/mobile phones in order to carry out our normal day-to-day activities efficiently. When contacting us via email, we recommend that you only provide us with information that you consider necessary for us to give you an accurate response. In other words, please avoid sending us confidential or otherwise sensitive information in your email. Do not contact us if you are under 18 years of age; ask your parent or guardian to do it on your behalf.

4. More about cookies

A cookie is a small file which is placed on your computer's hard drive when you visit a website. We use cookies on this website to remember information about your browsing session but they aren't used to gather any personally identifiable information about you. In general, cookies help us provide you with a better website by enabling us to monitor which pages you visit and find useful. A cookie does NOT give us access to your computer.

You can choose to accept or decline cookies by altering the setting in your web browser e.g Chrome, Firefox etc. Although most web browsers automatically accept cookies, you can usually modify your browser setting to decline cookies to suit your preferences. If you wish to prevent cookies from this website being stored on your computer, please disable them in your browser or navigate away and clear any cookies that have been set.

In general, cookies on this website are used for:

  • Analytical/performance purposes (see also point 3.a and 3.b above) - this allows us (and our 3rd party providers) to recognise and calculate the number of visitors and to see how visitors navigate around the website when they are using it.
  • Sharing purposes – this allows you to share pages with social networks such as Facebook and Twitter.

5. About this website's hosting, servers and chatrooms

This website is maintained by us and we use Smart Digital Solutions to provide our website hosting environment, which contains the website's files and its database. All traffic (transferral of files) is encrypted and delivered over HTTPS, except for our chatroom pages. Our chatrooms, together with the audio and video players seen on one of our chatroom pages, are based on Adobe Flash and are not encrypted. The chatroom software runs on a VPS (Virtual Private Server) with its own dedicated IP address. The audio and video players that appear on the chatroom page linked above are provided by StreamGB.

The chat server's VPS is provided by Digital Ocean. Whilst a user can login to our chatroom or mobile chatroom without needing to register, the option exists for them to register using a generic username if they choose to do so. If they don't register, our chatroom software logs their IP address (and geolocation), which doesn't enable us to personally identify them. If they do register, they are asked to supply an email address, password, location, date of birth and gender. Registration is optional and the user can login anonymously if they prefer. If they register, the details are logged within the chatroom software hosted on Digital Ocean's VPS server. If the user wishes us to delete all of their details from the chatroom's database, they should email us via our contact page and we will remove them as soon as possible.

6. Data breaches

We take data breaches seriously. In accordance with the ICO's guidelines on this, we will report any unlawful personal data breach stored in an identifiable manner to the relevant individuals/authorities within 72 hours of becoming aware of it. This is dependent on whether or not it is deemed to be a 'high risk to the rights and freedoms of individuals'.

7. Changes to this Privacy Policy

This page may change from time to time to take into account an errors, omissions or changes of legislation. As it's not practical to notify all clients or website users of these changes, we recommend that you check this page occasionally for any changes.

8. Conclusion

We're doing our best to comply with the GDPR regulation as of 25th May 2018. However, we're not perfect, we're not legal experts and no one involved in the running of this station is benefitting directly in monetary terms from it - So, once again, if you're unhappy with anything you've read on this page, we recommend that you leave this website, disconnect our audio stream(s) and don't revisit.